Important Information

Terms and Conditions

Website Terms of Use

1. About These Terms

These terms and conditions govern your use of the Maud Village Trust website (www.maudvillagetrust.co.uk). By using our website, you accept these terms in full. If you disagree with any part of these terms, please do not use our website.

2. About Us

This website is operated by Maud Village Trust, a registered Scottish charity (SC 237885) and company limited by guarantee.

Our Address:
Old Mart Community Resource Centre
Deer Road
Maud
Aberdeenshire
AB42 4EG

Contact:
Phone: 01771 613962
Email: oldmartresourcecentre@maudvillagetrust.co.uk

3. Use of Our Website

You may use our website for lawful purposes only. You must not:

  • Use our website in any way that breaches applicable laws or regulations

  • Use our website in any way that is unlawful or fraudulent

  • Use our website to send, knowingly receive, upload, download or use any material that contains viruses or other harmful code

  • Conduct any systematic or automated data collection activities without our express written consent

  • Use our website to copy, store, host, transmit, send, use, publish or distribute any material that infringes any person's intellectual property rights

4. Content and Accuracy

We make reasonable efforts to ensure that the information on our website is accurate and up to date. However:

  • Information about our services, opening hours, and programmes may change

  • We cannot guarantee that all information is completely accurate or current at all times

  • Service availability and eligibility criteria may change

  • We reserve the right to update content without prior notice

If you require specific information about our services, particularly health-related services or support programmes, please contact us directly to confirm current details.

5. Links to Other Websites

Our website contains links to third-party websites, including social media pages, tenant businesses, and partner organisations. We are not responsible for:

  • The content of linked websites

  • The privacy practices of linked websites

  • The accuracy of information on linked websites

These links are provided for your convenience only and do not constitute endorsement.

6. Intellectual Property

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. You may view, download for caching purposes only, and print pages for your own personal use, subject to the restrictions set out below.

You must not:

  • Republish material from this website without our permission

  • Sell, rent or sub-license material from the website

  • Reproduce, duplicate or copy material from this website for commercial purposes

  • Redistribute content from this website except for content specifically and expressly made available for redistribution

7. Limitation of Liability

To the fullest extent permitted by law:

  • We exclude all representations and warranties relating to our website and its contents

  • We will not be liable for any loss or damage of any nature arising from your use of our website

  • We do not guarantee that our website will be secure or free from bugs or viruses

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

8. Service Information Disclaimer

Information about health services, support programmes, and eligibility criteria is provided for general guidance only. You should:

  • Contact services directly to confirm availability

  • Speak to your GP or healthcare provider about medical matters

  • Verify opening hours and service availability before visiting

We are not responsible for decisions made based solely on information found on this website.

9. Changes to These Terms

We may revise these terms at any time by updating this page. Please check this page regularly to ensure you understand the current terms.

10. Governing Law

These terms are governed by and construed in accordance with the laws of Scotland, and you irrevocably submit to the exclusive jurisdiction of the Scottish courts.

PRIVACY POLICY

How We Handle Your Personal Information

1. Introduction

Maud Village Trust ("we", "us", "our") is committed to protecting your privacy and handling your personal data responsibly. This privacy policy explains how we collect, use, store, and protect your personal information.

Data Controller:

Maud Village Trust
Old Mart Community Resource Centre
Deer Road, Maud, Aberdeenshire, AB42 4EG
Phone: 01771 613962
Email: oldmartresourcecentre@maudvillagetrust.co.uk

Maud Village Trust is a registered Scottish charity (SC 237885) and company limited by guarantee.

2. What Information We Collect

We may collect and process the following personal information:

When You Contact Us:

  • Name

  • Email address

  • Phone number

  • The content of your message or enquiry

When You Use Our Services:

  • Name and contact details

  • Date of birth (where relevant to service provision)

  • Health information (only when necessary for specific support services, and only with your explicit consent)

  • Financial circumstances (only when assessing eligibility for support services like Just Ask)

  • Emergency contact information (for gym members or programme participants)

When You Visit Our Website:

  • IP address

  • Browser type and version

  • Pages you visit and time spent on pages

  • Referring website addresses

  • Cookie data (see our Cookie Policy below)

When You Volunteer:

  • Name and contact details

  • Skills and experience

  • Availability

  • References (where required)

  • Disclosure Scotland checks (where required for specific roles)

When You Donate:

  • Name and contact details

  • Donation amount and date

  • Payment information (processed securely by third-party payment providers - we do not store card details)

  • Gift Aid declaration (if applicable)

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery:

  • To provide the services you've requested

  • To assess eligibility for support programmes

  • To communicate about appointments and services

  • To ensure your safety and wellbeing when using our facilities

Communication:

  • To respond to your enquiries

  • To send you information about services you've expressed interest in

  • To provide updates about services you're using

  • To send newsletters (only if you've opted in)

Administration:

  • To manage gym memberships and class bookings

  • To process donations and maintain donor records

  • To coordinate volunteer activities

  • To comply with legal and regulatory requirements

Improvement:

  • To improve our services based on feedback

  • To understand how our website is used

  • To evaluate the effectiveness of our programmes

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent: When you've given clear consent for us to process your personal data for a specific purpose (e.g., sending newsletters, storing health information)

  • Contractual necessity: When we need to process your data to fulfil a contract with you (e.g., gym membership)

  • Legal obligation: When we must process your data to comply with the law (e.g., Gift Aid records, safeguarding requirements)

  • Legitimate interests: When processing is necessary for our legitimate interests or those of a third party, and your rights don't override those interests (e.g., sending service updates to people using our support programmes)

For sensitive personal data (health information, financial circumstances), we always seek your explicit consent and only collect what's necessary to provide the support you need.

5. Who We Share Your Information With

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Healthcare Partners:

  • With NHS and Health & Social Care Partnership staff when coordinating your care (with your consent)

  • With your GP when appropriate for Exercise Referral Scheme or health-related services (with your consent)

Service Providers:

  • Payment processors (for donations and memberships)

  • IT service providers who help maintain our systems

  • Email service providers (for newsletters and communications)

Legal Requirements:

  • When required by law or court order

  • To protect our legal rights

  • In safeguarding situations where there's risk of harm

Partner Organisations:

  • With local authority services when coordinating support (with your consent)

  • With other charities or voluntary organisations when making referrals (with your consent)

All third parties are required to handle your data securely and confidentially.

6. How Long We Keep Your Information

We only keep your personal information for as long as necessary:

  • General Enquiries: Up to 2 years

  • Service Users: Duration of service use plus 6 years

  • Health Records: In line with NHS retention schedules

  • Gym Memberships: Duration of membership plus 1 year

  • Donations: 6 years (for Gift Aid and accounting purposes)

  • Volunteers: Duration of volunteering plus 6 years

  • Website Analytics: Up to 26 months

After these periods, we securely delete or anonymise your data unless we have a legal obligation to retain it longer.

7. Your Rights

Under data protection law, you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you

  • Right to Rectification: Ask us to correct inaccurate or incomplete data

  • Right to Erasure: Request deletion of your data in certain circumstances

  • Right to Restrict Processing: Ask us to limit how we use your data

  • Right to Data Portability: Receive your data in a commonly used format

  • Right to Object: Object to processing based on legitimate interests

  • Right to Withdraw Consent: Withdraw consent at any time (where consent is the legal basis)

To exercise any of these rights, contact us using the details at the top of this policy.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data:

  • Secure storage systems with restricted access

  • Password-protected computers and encrypted files

  • Confidential paper records stored in locked cabinets

  • Staff and volunteer training on data protection

  • Regular reviews of our security measures

However, no data transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Confidentiality in Support Services

We understand that services like Just Ask and The Listening Ear require absolute confidentiality. Special measures apply:

  • Information is stored separately from general records

  • Access is strictly limited to staff directly involved in providing support

  • We will only share information without your consent if there's a safeguarding concern or legal requirement

  • You will always be informed if we need to share information (except in emergency safeguarding situations)

10. Children and Young People

We do not knowingly collect personal data from children under 16 through our website. Services for young people (e.g., gym classes for teens) require parental or guardian consent.

If you're under 16 and need support services, we'll work with you and your parent/guardian to ensure appropriate consent and safeguarding.

11. Cookies and Website Tracking

Our website uses cookies to improve your experience. Cookies are small text files stored on your device.

  • Essential Cookies: Necessary for the website to function

  • Analytics Cookies: Help us understand how the website is used (anonymous data)

  • Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

For detailed information, see our separate Cookie Policy.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website or, where appropriate, contacting you directly.

13. Questions and Complaints

If you have questions about how we handle your data or want to exercise your rights, contact us:

  • Phone: 01771 613962

  • Email: oldmartresourcecentre@outlook.com

  • Post: Data Protection Enquiry, Maud Village Trust, Old Mart Community Resource Centre, Deer Road, Maud, AB42 4EG

If you're unhappy with how we've handled your data, you have the right to complain to:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113
Website: www.ico.org.uk

COOKIE POLICY

How We Use Cookies

Last updated: [Date]

What Are Cookies?

Cookies are small text files that websites place on your device to store information about your visit. They help websites remember your actions and preferences over time.

Cookies We Use

Strictly Necessary Cookies
 These cookies are essential for the website to function and cannot be switched off. They include:

  • Session cookies that remember your progress through the site

  • Security cookies that protect against malicious activity

Analytics Cookies
 We use these to understand how visitors use our website. The information is anonymous and helps us improve the site. These may include:

  • Google Analytics (anonymised IP addresses)

  • Page view tracking

  • Time spent on pages

  • User journey tracking

Preference Cookies
 These remember your choices and settings, such as:

  • Language preferences

  • Text size preferences

  • Whether you've accepted cookies

Managing Cookies

You can control and delete cookies through your browser settings:

Google Chrome: Settings > Privacy and Security > Cookies
Firefox: Options > Privacy & Security
Safari: Preferences > Privacy
Edge: Settings > Privacy, Search and Services

Blocking all cookies may affect your ability to use some features of our website.

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages (e.g., embedded social media content, donation platforms). We don't control these cookies - check the relevant third party's website for information.

More Information

For more information about cookies, visit: www.aboutcookies.org

For questions about these policies, contact:
 Maud Village Trust
Phone: 01771 613962
Email: oldmartresourcecentre@maudvillagetrust.co.uk